Privacy Policy

Information users provide directly

• First and last name.
• Email address.
• Telephone, mobile phone, SMS or WhatsApp number.
• Country or location.
• Current Japanese level.
• Japanese-learning history.
• Personal, professional or lifestyle goals.
• Reasons for learning Japanese.
• Application-form answers.
• Scheduling preferences.
• Questions submitted by email or WhatsApp.
• Feedback and support requests.
• Enrollment information.
• Chosen payment option.
• SMS messaging consent status.
• Date and time of SMS consent.
• Source through which SMS consent was provided.
• Information shared during the Japanese Speaking Diagnostic.
• Information shared during private coaching sessions.

Please avoid sending unnecessary sensitive personal information through forms, email or WhatsApp.

Information collected during diagnostic and coaching sessions

• Notes about speaking ability.
• Listening ability.
• Pronunciation.
• Conversation challenges.
• Learning goals.
• Student progress.
• Attendance.
• Scheduling history.
• Homework and daily-practice information.
• Personalized milestones.
• Lesson recordings.

• Paid coaching sessions may be recorded for the enrolled student’s personal review.
• Students will be informed that coaching sessions are recorded.
• Lesson recordings remain available for 90 days after the student’s final session.
• Diagnostic or enrollment consultations will not be recorded unless the participant is informed and appropriate permission is obtained.
• Student names, images, voice recordings, videos, lesson clips, messages, testimonials or results will not be used publicly without separate permission.

Payment information

Payments are processed exclusively through Stripe.

• Payment details are entered through Stripe.
• Japanese Mastery Lab does not receive or store complete payment-card numbers.
• Japanese Mastery Lab may receive the customer’s name, email, billing details, payment status, selected payment option, transaction amount and Stripe transaction identifier.
• Payment methods displayed at checkout depend on Stripe’s configuration and availability for the customer’s device and location.
• Japanese Mastery Lab does not independently process or store full card details.

Information collected automatically

• IP address.
• Browser type.
• Device type.
• Operating system.
• Approximate location based on IP.
• Referring website or advertisement.
• Pages viewed.
• Buttons clicked.
• Form interactions.
• Conversion events.
• Date and time of visits.
• Cookie identifiers.
• Advertising attribution information.
• Technical error and performance information.

Information may be used to:

• Respond to inquiries.
• Review applications.
• Conduct the Free Japanese Speaking Diagnostic.
• Understand speaking goals and challenges.
• Perform a brief speaking assessment.
• Create a personalized 60-day roadmap.
• Determine whether private coaching may be appropriate.
• Schedule calls and coaching sessions.
• Deliver Phase 1: The 16-Session CORE Protocol.
• Personalize lessons.
• Create phrase documents, lesson notes and audio materials.
• Provide lesson recordings.
• Monitor progress.
• Communicate by email or WhatsApp.
• Send appointment confirmations and reminder text messages when the individual has expressly opted in.
• Provide customer support.
• Process payments.
• Manage fixed payment plans.
• Send enrollment and transaction confirmations.
• Improve the website and coaching experience.
• Measure advertising and conversion performance.
• Prevent fraud, misuse and security incidents.
• Maintain accounting and business records.
• Comply with legal obligations.
• Resolve disputes.
• Enforce the Terms of Service.

Information will not be used for materially unrelated purposes without appropriate notice or consent.

Transactional communications

• Application confirmations.
• Booking details.
• Session reminders.
• Payment confirmations.
• Payment-plan notices.
• Program information.
• Lesson information.
• Support responses.

Promotional communications

• Educational content.
• Special offers.
• Future program announcements.
• Marketing messages.

• You may unsubscribe from promotional emails through an unsubscribe link or by contacting info@japanesemasterylab.com.
• Unsubscribing from promotional messages does not prevent necessary service or transaction messages.
• Promotional WhatsApp messages will not be sent without appropriate permission.
• WhatsApp may be used for enrolled-student support and necessary program communication.

SMS Communications

Japanese Mastery Lab may send appointment confirmations and reminder text messages to individuals who expressly opt in to receive such messages.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to receive SMS messages is optional and is not a condition of applying, booking a diagnostic, purchasing, enrolling in a program, or receiving services.

SMS consent applies only to the categories of messages described at the time of opt-in. Consent to receive appointment confirmations and reminders does not authorize promotional or marketing text messages.

Japanese Mastery Lab records SMS consent information when reasonably necessary, which may include whether consent was provided, the date and time of consent, and the source through which consent was collected.

Text messaging originator opt-in data and consent will not be sold, rented, or used for third-party marketing purposes.

The website may use:

• Essential cookies.
• Analytics tools.
• Advertising and conversion-tracking technologies.
• Browser storage.
• Form-related technologies.
• Similar tracking tools.

Essential technologies

• Website functionality.
• Security.
• Forms.
• Remembering privacy preferences.
• Fraud prevention.

Analytics technologies

• Understanding website usage.
• Measuring page performance.
• Identifying technical issues.
• Improving the visitor experience.

Analytics and advertising technologies

Japanese Mastery Lab may use analytics and advertising technologies, including Meta advertising tools, to:

• Understand website performance.
• Measure advertising results.
• Attribute applications and leads to campaigns.
• Understand visitor interactions.
• Improve website and marketing performance.
• Create or exclude advertising audiences where permitted.

These technologies may collect information such as:

• IP address.
• Browser type.
• Device information.
• Approximate location based on IP.
• Pages visited.
• Buttons clicked.
• Form and conversion events.
• Referring advertisement or website.
• Cookie and advertising identifiers.

Visitors may manage cookies through:

• A functioning cookie-consent tool, when available.
• Browser settings.
• Relevant platform privacy and advertising settings.

Japanese Mastery Lab uses trusted service providers to operate the website and deliver its services. These providers may support activities such as:

• Website hosting and technical infrastructure.
• Application forms and contact management.
• Scheduling.
• Video conferencing.
• Messaging and communication.
• Email delivery.
• Analytics.
• Advertising and conversion measurement.
• Payment processing.
• Accounting, legal and technical support.

These providers may process personal information only to the extent reasonably necessary to perform their services and are subject to their own privacy policies and contractual responsibilities.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

This restriction does not prevent service providers that directly enable Japanese Mastery Lab’s messaging operations from processing information strictly as necessary to deliver requested SMS communications on behalf of Japanese Mastery Lab.

Personal information may also be disclosed:

• When required by law.
• To protect rights, safety or security.
• To prevent fraud or misuse.
• In connection with a legitimate business reorganization.
• With the individual’s consent.

Japanese Mastery Lab operates from Japan but uses international service providers. Information may therefore be processed or stored in:

• Japan.
• The United States.
• Other countries where service providers operate.

Privacy laws differ by country. Reasonable safeguards are used where appropriate when information is transferred internationally.

Information is retained only for as long as reasonably necessary for:

• Providing the requested service.
• Maintaining student records.
• Processing payments.
• Accounting and tax requirements.
• Preventing fraud.
• Resolving disputes.
• Enforcing agreements.
• Fulfilling legal obligations.

• Applicant information may be retained for reasonable follow-up and business-record purposes.
• Student information may be retained during the program and for a reasonable period afterward.
• Transaction records may be retained as required for legal and accounting purposes.
• Marketing information is retained until consent is withdrawn or the information is no longer needed.
• Lesson recordings remain available for 90 days after the final session and may then be deleted or made unavailable.

Reasonable administrative, organizational and technical safeguards are used, such as:

• Access restrictions.
• Password protection.
• Secure third-party providers.
• Limiting access based on business necessity.
• Reasonable handling procedures.

No internet-based system can be guaranteed to be completely secure.

Depending on applicable law, you may request:

• Confirmation that your information is processed.
• Access.
• Correction.
• Deletion where available.
• Restriction or cessation of certain uses.
• Withdrawal of consent.
• Opt-out from promotional communications.
• Information about relevant third-party disclosures.

You may withdraw consent to receive SMS messages at any time by replying STOP to a text message or by contacting Japanese Mastery Lab.

• Identity verification may be required.
• Some information may need to be retained for legal, payment, fraud-prevention or contractual reasons.
• Nothing in this policy limits mandatory privacy rights available under applicable law.

• The website and program are primarily intended for adults.
• Anyone under 18 must involve a parent or legal guardian before enrolling.
• Enrollment and payment by a minor require authorization from a parent or legal guardian.
• If information from a minor is collected without appropriate authorization, Japanese Mastery Lab may take reasonable steps to delete or restrict it.

• Enrollment does not automatically grant marketing permission.
• Public or advertising use of a student’s name, image, voice, recording, message, progress or testimonial requires separate permission.
• Giving marketing permission is optional.
• Refusing marketing permission does not affect access to the program.
• A student may contact Japanese Mastery Lab regarding future use of promotional content, subject to content already lawfully produced or published.

This website may contain links to external services. Japanese Mastery Lab is not responsible for the privacy practices of external websites and encourages you to review the privacy policies of any third-party service you use.

• This policy may be updated.
• The “Last updated” date will be changed.
• Material changes may be communicated through the website, email or another appropriate method.
• New consent will be obtained where legally required.

Telephone: +81 80-5687-3848 · Email: info@japanesemasterylab.com

See also our Terms of Service and Legal Notice.