Legal Notice under Japan’s Act on Specified Commercial Transactions

Phase 1: The 16-Session CORE Protocol

A private online Japanese conversation-coaching program containing 16 personalized one-on-one sessions with Bruno Tovaglieri.

Session format

• 16 private one-on-one sessions.
• Approximately 60 minutes per session.
• Normally delivered through Zoom.
• Includes personalized practice materials, lesson recordings, audio materials and WhatsApp support.

Current program fees and available payment options are provided without delay by email upon request.

The complete program price, total financial commitment, number of payments, amount of each payment and payment schedule will always be disclosed in writing before enrollment and before any payment is completed.

• The customer is responsible for internet access and equipment.
• The customer’s bank or card issuer may charge currency-conversion, foreign-transaction or international-card fees.
• Any such third-party fees are outside Japanese Mastery Lab’s control.
• Any charge collected by Japanese Mastery Lab will be clearly disclosed before payment.
• Applicable taxes charged by NNP合同会社 are included in the price disclosed to the customer.

Payment processor: Stripe

• Payments are processed exclusively through Stripe.
• Available checkout methods depend on Stripe’s configuration and availability for the customer.
• Japanese Mastery Lab does not store full card details.

Payment timing

The applicable payment timing depends on the payment option selected by the customer.

Before enrollment, the customer will receive written disclosure of:

• The total program price.
• The amount due at enrollment.
• The number of scheduled payments.
• The amount of each payment.
• The billing frequency or payment dates.
• The complete financial commitment.

All payments are processed through Stripe.

The program begins on the first mutually scheduled coaching date after enrollment.

• Recommended schedule: two sessions per week, normally completed in approximately eight weeks.
• Slower schedule: one session per week, normally completed in approximately 16 weeks.
• All sessions must be completed within six months of the first session unless an extension is approved in writing.

• Requests must be sent to info@japanesemasterylab.com.
• When approved, amounts already paid are refunded.
• Future scheduled charges are canceled.
• After the refund period, payments are non-refundable and any remaining fixed payment obligations remain due, except where mandatory applicable law requires otherwise.
• Mandatory consumer rights remain unaffected.

Rescheduling

• At least 24 hours’ notice is required.
• A maximum of two student reschedules is allowed.
• Late cancellations or missed sessions may count as completed.
• Provider-canceled sessions are rescheduled.
• Provider cancellations do not count against the student limit.

Program inactivity

• Japanese Mastery Lab may make at least two written contact attempts.
• After 14 consecutive days without a response, the program may be considered abandoned.
• Remaining sessions may expire.
• Outstanding payment commitments remain due.
• Reasonable exceptions may be considered for illness or emergency.

WhatsApp support

• Normally available Monday through Friday.
• Responses are normally provided within one business day.
• Immediate responses are not guaranteed.
• It is not a 24-hour emergency service.

Results

• Results vary.
• Fluency is not guaranteed.
• The individual conversation milestone depends on level, goals, attendance, practice, consistency and schedule.

Cancellation by Japanese Mastery Lab

• Provider-canceled sessions are rescheduled.
• If a material portion of the program cannot be delivered, an appropriate remedy will be provided according to applicable law.

Email: info@japanesemasterylab.com · Telephone: +81 80-5687-3848